Refund policy

Returns & Refund Policy

Effective Date: January 1st, 2026
Last Updated: April, 8th, 2026

At finding.wine, we take pride in offering carefully sourced wines and professional service. Because wine is a regulated and perishable product that can be affected by handling, storage, and transit conditions, all return and refund requests are subject to the policy below.

1. General Policy
All sales are generally final unless:

we shipped the wrong item;
the item arrived damaged;
the item is proven to be defective or spoiled under applicable law; or
a return, refund, replacement, or credit is otherwise required by law.

Any return, refund, replacement, or store credit is granted at the sole discretion of finding.wine, except where prohibited by law.

2. Return Request Deadlines
If there is an issue with your order, you must notify us within:

48 hours of delivery for damaged shipments, incorrect items, or missing items;
7 days of delivery for non-delivery claims marked as delivered by the carrier, subject to carrier investigation; and
30 days of delivery for requests unrelated to our error, if the return is otherwise eligible and approved by us in writing.

Requests submitted after these deadlines may be denied.

3. Return Authorization Required
No returns will be accepted without prior written authorization from finding.wine.

To request a return, please contact us at:
Email: info@finding.wine
Phone: +1 (786) 823-4439

Please include your order number, full name, delivery address, a description of the issue, and photos of the product, packaging, shipping label, and any visible damage, if applicable.

Unauthorized returns may be refused and returned to sender at the customer’s expense where legally permitted.

4. Eligible Returns
Returns may be considered only if all of the following apply:

the return was approved in advance by finding.wine;
the bottles are unopened, unused, and in original saleable condition;
labels, capsules, seals, and original packaging are intact;
the product has been properly stored after delivery; and
the return complies with applicable federal, state, and local alcohol laws.

finding.wine reserves the right to reject any return if the product shows signs of opening, tampering, poor storage, damage after delivery, or any condition making resale unlawful or commercially unreasonable.

5. Non-Returnable Items
Unless required by law, finding.wine does not accept returns for:

wines purchased in error by the customer;
taste preference issues;
wines damaged due to improper storage after delivery;
products left unattended after delivery;
orders delayed due to weather holds or lawful shipping restrictions;
special-order, pre-arrival, allocated, rare, limited-production, auction, or final-sale items;
gift cards;
shipping charges; and
any item that cannot legally be resold.

6. Customer-Initiated Returns / No Fault of finding.wine
If a return is approved for reasons not caused by finding.wine, including but not limited to a customer changing their mind, ordering the wrong item, no longer wanting the wine, failing to review product details before purchase, refusing delivery for reasons not caused by shipping damage, or providing inaccurate delivery information, the return will be subject to:

a 20% restocking fee; and
all original shipping charges, handling charges, insurance costs, adult signature fees, return freight, and any carrier redelivery or rerouting fees.

Refunds in these cases will be limited to the product purchase price actually paid, less the 20% restocking fee and all non-refundable shipping-related charges.

7. Returns Due to Our Error
If finding.wine shipped the wrong item, or if the order arrived materially damaged due to our handling or packing, we will, at our discretion:

replace the item;
issue store credit; or
issue a refund for the affected item.

If approved as our error, no restocking fee will apply. Reasonable return shipping costs, if any, may be covered by finding.wine.

We may require return of the product before issuing a refund or replacement, except where return is impractical or prohibited.

8. Damaged Shipments
If your order arrives damaged, please:

note the damage with the carrier when possible;
keep all original packaging and contents;
take clear photos immediately; and
contact finding.wine within 48 hours of delivery.

Failure to retain the original packaging or provide timely notice may limit or void your claim.

Damage claims are subject to carrier review, documentation requirements, and internal review by finding.wine.

9. Heat Damage / Weather Risk
Wine is a perishable product and may be affected by heat, cold, or transit conditions. finding.wine may delay shipment at its discretion to protect the wine.

If a customer requests shipment despite weather risks, or declines a recommended weather hold, finding.wine is not responsible for damage, leakage, cork movement, or quality issues caused by temperature exposure or transit conditions beyond our reasonable control, to the extent permitted by law.

10. Failed Delivery / Returned Packages
Wine deliveries require an adult signature by a person of legal drinking age. If delivery fails because:

no eligible adult is available;
the address provided is incorrect or incomplete;
the package is refused for reasons not caused by finding.wine; or
the carrier returns the package to us,

then any refund or reshipment will be subject to:

the 20% restocking fee;
original outbound shipping costs;
return shipping charges;
storage charges, if applicable; and
any reshipment fees.

If the returned wine is no longer saleable or legally returnable, no refund may be issued.

11. Defective, Corked, or Spoiled Wine
Claims involving allegedly corked, spoiled, oxidized, or otherwise defective wine are handled case by case and may require return of the bottle, return of remaining contents, lot information, photographs, and/or supplier review.

Not all variations in taste, bottle age, sediment, or natural bottle variation constitute a defect. finding.wine reserves the right to determine, in good faith, whether a product is eligible for credit, replacement, or refund, subject to applicable law and supplier policies.

12. Refund Method
Approved refunds will be issued to the original payment method unless otherwise agreed by finding.wine.

Please allow 5 to 10 business days after approval for processing, plus any additional time required by your bank or credit card issuer.

In some cases, finding.wine may issue store credit instead of a refund where permitted by law.

13. Order Cancellations
Orders may not be canceled once processing, packing, or shipment preparation has begun.

If finding.wine approves a cancellation before shipment for reasons not caused by our error, we may charge payment processing fees, special-order procurement costs, and/or a 20% restocking or cancellation fee where applicable.

Pre-arrival, allocated, special-order, and final-sale items may not be canceled.

14. Compliance With Alcohol Laws
All returns, refunds, replacements, credits, and reshipments are subject to applicable alcohol beverage laws and regulations. Nothing in this policy shall require finding.wine to accept the return of alcoholic beverages where doing so would violate any law, licensing requirement, carrier rule, or regulatory obligation.

15. Chargebacks
If you experience a problem with your order, please contact us first so we can attempt to resolve it. Filing a chargeback after receiving product, or without complying with this policy, does not automatically entitle a customer to a refund and may delay resolution while documentation is reviewed.

16. Limitation of Liability
To the fullest extent permitted by law, finding.wine shall not be liable for indirect, incidental, special, or consequential damages arising from or related to any order, shipment, delay, spoilage risk, failed delivery, or return request.

17. Contact Us
For return and refund requests, please contact:

finding.wine
Finding Wine, LLC
17501 Biscayne Blvd, suite 500, Aventura, FL 33160

Customer Care:

email: info@finding.wine

phone: +1 (786) 823-4439